In light of the truth that different people have various learning habits, we launch three Service-Cloud-Consultant Centres training questions demos for your guidance: the PDF, Software and the APP online. Just come to our official website and click on the corresponding website link of the Service-Cloud-Consultant Centres exam materials, then seek the information you need, the test samples are easy to obtain. In addition, you can freely download those Service-Cloud-Consultant Centres learning materials for your consideration. If you find any problems during use, you can give us feedback. We will give you some benefits as a thank you. Knowledge is defined as intangible asset that can offer valuable reward in future, so never give up on it and our Service-Cloud-Consultant Centres exam preparation can offer enough knowledge to cope with the exam effectively.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Come on!
Salesforce Service Cloud Consultant Service-Cloud-Consultant Centres - Salesforce Certified Service cloud consultant According to data from former exam candidates, the passing rate has up to 98 to 100 percent. We introduce a free trial version of the Service-Cloud-Consultant New Test Cram Sheet File learning guide because we want users to see our sincerity. Service-Cloud-Consultant New Test Cram Sheet File exam prep sincerely hopes that you can achieve your goals and realize your dreams.
In today's highly developed and toughly competitive society, professional certificates are playing crucial importance for individuals like Service-Cloud-Consultant Centres. The choices of useful Service-Cloud-Consultant Centres study materials have become increasingly various which serve to convey information about the Service-Cloud-Consultant Centres exam. And we have become a famous brand for we have engaged in this career.
The system of our Salesforce Service-Cloud-Consultant Centres latest exam file is great.
Your eligibility of getting a high standard of career situation will be improved if you can pass the exam, and our Service-Cloud-Consultant Centres study guide are your most reliable ways to get it. You can feel assertive about your exam with our 100 guaranteed professional Service-Cloud-Consultant Centres practice engine for you can see the comments on the websites, our high-quality of our Service-Cloud-Consultant Centres learning materials are proved to be the most effective exam tool among the candidates.
If you buy and use the Service-Cloud-Consultant Centres study materials from our company, you can complete the practice tests in a timed environment, receive grades and review test answers via video tutorials. You just need to download the software version of our Service-Cloud-Consultant Centres study materials after you buy our study materials.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
So your personal effort is brilliant but insufficient to pass the Salesforce Certified Service cloud consultant exam and our Microsoft AZ-900-KR test guide can facilitate the process smoothly & successfully. SAP C-S4CPR-2508 - Our {CertName} guide braindumps are the most popular products in the market now. Last but not the least, they help our company develop brand image as well as help a great deal of exam candidates pass the exam with passing rate over 98 percent of our SAP C-BCBAI-2509 real exam materials. Amazon AIF-C01-KR - As the old saying goes, practice is the only standard to testify truth. Microsoft DP-300-KR - They often encounter situations in which the materials do not match the contents of the exam that make them waste a lot of time and effort.
Updated: May 28, 2022