Salesforce Certified Service cloud consultant exam tests allow you to get rid of the troubles of reading textbooks in a rigid way, and help you to memorize important knowledge points as you practice. Industry experts hired by Service-Cloud-Consultant Exams exam question explain the hard-to-understand terms through examples, forms, etc. Even if you just entered the industry, you can easily understand their meaning. Service-Cloud-Consultant Exams exam practice’s smooth operating system has improved the reputation of our products. We also received a lot of praise in the international community. And we keep updating our Service-Cloud-Consultant Exams learing quiz all the time.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Our study tool can meet your needs.
Goldmile-Infobiz has put emphasis on providing our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exams exam questions with high quality products with high passing rate. During the exam, you would be familiar with the questions, which you have practiced in our Service-Cloud-Consultant Valid Practice Questions Book question dumps. That’s the reason why most of our customers always pass exam easily.
And our website has already became a famous brand in the market because of our reliable Service-Cloud-Consultant Exams exam questions. Different from all other bad quality practice materials that cheat you into spending much money on them, our Service-Cloud-Consultant Exams exam materials are the accumulation of professional knowledge worthy practicing and remembering. All intricate points of our Service-Cloud-Consultant Exams study guide will not be challenging anymore.
Salesforce Service-Cloud-Consultant Exams - Just have a try and you will love them!
As long as you can practice Service-Cloud-Consultant Exams study guide regularly and persistently your goals of making progress and getting certificates smoothly will be realized just like a piece of cake. For our pass rate of our Service-Cloud-Consultant Exams practice engine which is high as 98% to 100% is tested and praised by our customers. You can trust in our quality of the Service-Cloud-Consultant Exams exam questions and you can try it by free downloading the demos.
The best way to gain success is not cramming, but to master the discipline and regular exam points of question behind the tens of millions of questions. Our Service-Cloud-Consultant Exams preparation materials can remove all your doubts about the exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
However, passing an Network Appliance NS0-005 exam is not easy, and a large number of people fail to pass it every year, as is the case with the Network Appliance NS0-005 exam. Microsoft MS-900 - You will get satisfied answers after consultation. With our SAP C_BCBAI_2509 learning questions, you can enjoy a lot of advantages over the other exam providers’. Our BCS PC-BA-FBA-20 learning guide allows you to study anytime, anywhere. The clients can use the practice software to test if they have mastered the Salesforce Health-Cloud-Accredited-Professional test guide and use the function of stimulating the test to improve their performances in the real test.
Updated: May 28, 2022