Goldmile-Infobiz始終致力于為客戶提供高品質的學習資料，來提高考生一次性通過Salesforce CRT-261學習筆記考試的概率，這是考生獲取認證最佳捷徑。我們的CRT-261學習筆記認證PDF和軟件版本具有最新更新的問題解答，涵蓋了所有考試題目和課題大綱，在線測試引擎測試可以幫助您準備并熟悉實際考試情況。在您決定購買我們產品之前，您可以先免費嘗試Salesforce CRT-261學習筆記 PDF版本的DEMO，此外，我們還提供全天24/7的在線支持，以便為客戶提供最好的便利服務。 所有的IT專業人士熟悉的Salesforce的CRT-261學習筆記考試認證，夢想有有那頂最苛刻的認證，你可以得到你想要的職業生涯，你的夢想。通過Goldmile-Infobiz Salesforce的CRT-261學習筆記考試培訓資料，你就可以得到你想要得的。 針對CRT-261學習筆記認證考試，我們專業的IT講師研究出最適合考試使用的Salesforce CRT-261學習筆記考古題資料，包括當前最新的考題題目。
Salesforce Service Cloud Consultant CRT-261 這樣，Goldmile-Infobiz的資料就可以有很高的命中率。
通過Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant學習筆記 認證考試的方法有很多種，花大量時間和精力來復習Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant學習筆記 認證考試相關的專業知識是一種方法，通過少量時間和金錢選擇使用Goldmile-Infobiz的針對性訓練和練習題也是一種方法。 因為只有這樣你才能更好地準備考試。最近，Goldmile-Infobiz開始提供給大家很多關於IT認證考試的最新的資料。
Goldmile-Infobiz對客戶的承諾是我們可以幫助客戶100%通過IT認證考試。Goldmile-Infobiz的產品的品質是經很多IT專家認證的。我們產品最大的特點就是具有很大的針對性，只需要20個小時你就能完成培訓課程，而且能輕鬆通過你的第一次參加的Salesforce CRT-261學習筆記 認證考試。
Salesforce CRT-261學習筆記 - 只為成功找方法，不為失敗找藉口。
Goldmile-Infobiz擁有一個由龐大的IT行業精英組成的團隊。他們都在IT行業中有很高的權威。他們利用專業的知識和經驗不斷地為準備參加IT相關認證考試的人提供培訓材料。Goldmile-Infobiz提供的考試練習題和答案準確率很高，可以100%保證你考試一次性成功，而且還免費為你提供一年的更新服務。
Goldmile-Infobiz的IT專家團隊利用他們的經驗和知識不斷的提升考試培訓材料的品質，來滿足每位考生的需求，保證考生第一次參加Salesforce CRT-261學習筆記認證考試順利的通過，你們通過購買Goldmile-Infobiz的產品總是能夠更快得到更新更準確的考試相關資訊，Goldmile-Infobiz的產品的覆蓋面很大很廣，可以為很多參加IT認證考試的考生提供方便，而且準確率100%，能讓你安心的去參加考試，並通過獲得認證。
CRT-261 PDF DEMO:
QUESTION NO: 1
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
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Updated: May 28, 2022