我們Goldmile-Infobiz網站是個歷史悠久的Salesforce的CRT-261題庫分享考試認證培訓資料網站。在認證IT行業已經有很久了，所以才有今天赫赫有名的地位及知名度，這都是幫助那些考生而得到的結果。我們的Salesforce的CRT-261題庫分享考試認證培訓資料包含試題及答案，這些資料是由我們資深的IT專家團隊通過自己的知識及不斷摸索的經驗而研究出來的，它的內容有包含真實的考試題，如果你要參加Salesforce的CRT-261題庫分享考試認證，選擇Goldmile-Infobiz是無庸置疑的選擇。 Goldmile-Infobiz能有現在的成就都是大家通過實踐得到的成果。因為是真實可靠的，所以Goldmile-Infobiz的資料才能經過這麼長的時間後越來越受到大家的歡迎。 有了它你就可以毫不費力的通過了這麼困難的Salesforce的CRT-261題庫分享考試認證。
Salesforce Service Cloud Consultant CRT-261 來吧，你將是未來最棒的IT專家。
在我們的指導和幫助下，可以首次通過您的考試，CRT-261 - Certification Preparation for Service Cloud Consultant題庫分享考古題是IT專家經過實踐測試得到的，CRT-261 - Certification Preparation for Service Cloud Consultant題庫分享考古題也能幫您在IT行業的未來達到更高的水平。 一生輾轉千萬裏，莫問成敗重幾許，得之坦然，失之淡然，與其在別人的輝煌裏仰望，不如親手點亮自己的心燈，揚帆遠航。Goldmile-Infobiz Salesforce的CRT-261 考題資源考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的CRT-261 考題資源考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。
現在IT行业競爭越來越激烈，通過Salesforce CRT-261題庫分享認證考試可以有效的帮助你在现在这个竞争激烈的IT行业中稳固和提升自己的地位。在我們Goldmile-Infobiz中你可以獲得關Salesforce CRT-261題庫分享認證考試的培訓工具。我們Goldmile-Infobiz的IT精英團隊會及時為你提供準確以及詳細的關Salesforce CRT-261題庫分享認證考試的培訓材料。
Salesforce CRT-261題庫分享 - 它能給你100%的信心，讓你安心的參加考試。
我們Goldmile-Infobiz配置提供給你最優質的Salesforce的CRT-261題庫分享考試考古題及答案，將你一步一步帶向成功，我們Goldmile-Infobiz Salesforce的CRT-261題庫分享考試認證資料絕對提供給你一個真實的考前準備，我們針對性很強，就如同為你量身定做一般，你一定會成為一個有實力的IT專家，我們Goldmile-Infobiz Salesforce的CRT-261題庫分享考試認證資料將是最適合你也是你最需要的培訓資料，趕緊註冊我們Goldmile-Infobiz網站，相信你會有意外的收穫。
但是事實情況是它通過率確很低。Salesforce CRT-261題庫分享認證考試是目前IT人士報名參加的考試中很受歡迎的一個認證考試。
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
我們Goldmile-Infobiz全面提供Salesforce的Huawei H21-287_V1.0考試認證資料，為你提示成功。 所以Goldmile-Infobiz是你參加Salesforce Network Appliance NS0-164 認證考試的最好的選擇，也是你成功的最好的保障。 BCS BAPv5 - 敢於追求，才是精彩的人生，如果有一天你坐在搖晃的椅子上，回憶起自己的往事，會發出會心的一笑，那麼你的人生是成功的。 Goldmile-Infobiz是個很好的為Salesforce EMC D-SF-A-01 認證考試提供方便的網站。 而且，每天都忙於工作的你恐怕沒有那麼多時間來準備考試吧？那麼試一下Goldmile-Infobiz的Broadcom 250-584考古題吧。
Updated: May 28, 2022