一般如果你使用Goldmile-Infobiz提供的針對性復習題，你可以100%通過Salesforce CRT-261題庫更新資訊 認證考試。快將Goldmile-Infobiz加入你的購物車吧! 下一個IT行業的成功人士說不定就是你。Goldmile-Infobiz有強大的專家團隊不斷為你提供有效的培訓資源，他們不斷利用他們的豐富的經驗和知識研究過去幾年的試題。 Goldmile-Infobiz Salesforce的CRT-261題庫更新資訊考試認證培訓資料不僅是是你通向成功的基石，而且可以幫助你在你的IT行業發揮更有效益的能力。這個培訓資料覆蓋面廣，不僅可以提高你的文化知識，更可以提高你的操作水準。 我們Goldmile-Infobiz Salesforce的CRT-261題庫更新資訊的考題按照相同的教學大綱，其次是實際的Salesforce的CRT-261題庫更新資訊認證考試，我們也是不斷的升級我們的培訓資料，你得到的所有產品高達1年的免費更新，你也可以隨時延長更新訂閱時間，你將得到更多的時間來充分準備考試。
Salesforce Service Cloud Consultant CRT-261 這也導致在IT行業工作的人越來越多。
Salesforce Service Cloud Consultant CRT-261題庫更新資訊 - Certification Preparation for Service Cloud Consultant 如果你想輕鬆通過考試，那麼快來試試吧。 如果你不想因為考試浪費太多的時間與精力，那麼Goldmile-Infobiz的CRT-261 熱門題庫考古題無疑是你最好的選擇。用這個資料你可以提高你的學習效率，從而節省很多時間。
這個考古題可以讓你更準確地瞭解考試的出題點，從而讓你更有目的地學習相關知識。另外，如果你實在沒有準備考試的時間，那麼你只需要記好這個考古題裏的試題和答案。因為這個考古題包括了真實考試中的所有試題，所以只是這樣你也可以通過考試。
而且通過 Salesforce Salesforce CRT-261題庫更新資訊 認證考試也不是很簡單的。
Goldmile-Infobiz是個可以為所有有關於IT認證考試提供資料的網站。Goldmile-Infobiz可以為你提供最好最新的考試資源。選擇Goldmile-Infobiz你可以安心的準備你的Salesforce CRT-261題庫更新資訊考試。我們的培訓才料可以保證你100%的通過Salesforce CRT-261題庫更新資訊認證考試，如果沒有通過我們將全額退款並且會迅速的更新考試練習題和答案，但這幾乎是不可能發生的。Goldmile-Infobiz可以為你通過Salesforce CRT-261題庫更新資訊的認證考試提供幫助，也可以為你以後的工作提供幫助。雖然有很多方法可以幫你達到你的這些目的，但是選擇Goldmile-Infobiz是你最明智的選擇，Goldmile-Infobiz可以使你花時間更短金錢更少並且更有把握地通過考試，而且我們還會為你提供一年的免費售後服務。
為了通過Salesforce CRT-261題庫更新資訊 認證考試，請選擇我們的Goldmile-Infobiz來取得好的成績。你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
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Updated: May 28, 2022