您是否感興趣想通過CRT-261熱門認證考試，然后開始您的高薪工作？Goldmile-Infobiz擁有最新研發的題庫問題及答案，可以幫助數百萬的考生通過CRT-261熱門認證考試并獲得認證。我們提供給您最高品質的Salesforce CRT-261熱門認證題庫問題及答案，覆蓋面廣，可以幫助考生進行有效的考前學習。所有購買CRT-261熱門認證題庫的客戶都將得到一年的免費升級服務，這讓您擁有充裕的時間來完成考試。 你可以現在網上免費下載我們Goldmile-Infobiz為你提供的部分Salesforce CRT-261熱門認證認證考試的考試練習題和答案。選擇了Goldmile-Infobiz，你不僅可以通過Salesforce CRT-261熱門認證認證考試，而且還可以享受Goldmile-Infobiz提供的一年免費更新服務。 最熱門的CRT-261熱門認證認證考試是能夠改變您生活的IT認證考試，獲得Salesforce CRT-261熱門認證證書的IT專業人員的薪水要比沒有獲得證書的員工高出很多倍，他們的上升空間也很大，能帶來更好的工作機會。
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作為IT行業的一員，你有在為通過一些IT認證考試而頭痛嗎。IT認證你考試一般都是為了檢驗考生的相關專業知識和經驗的考試，不是很容易通過的。對於第一次參加IT認證考試的考生來說，選擇一個好的具有針對性的培訓方案是很有必要的。
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因為Goldmile-Infobiz不但給你提供最好的資料，而且為你提供最優質的服務。如果你對我們的產品有任何意見都可以隨時提出，因為我們不僅以讓廣大考生輕鬆通過考試為宗旨，更把為大家提供最好的服務作為我們的目標。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
ServiceNow CIS-SPM - Goldmile-Infobiz長年以來一直向大家提供關于IT認證考試相關的學習資料。 Palo Alto Networks XSIAM-Engineer - 因為這是國際廣泛認可的資格，因此參加Salesforce的認證考試的人也越來越多了。 充分利用PMI PMP題庫你將得到不一樣的效果，這是一個針對性強，覆蓋面廣，更新快，最完整的學習資料，保證您一次通過PMI PMP考試。 ACAMS CAMS-CN題庫資料包含真實的考題體型，100%幫助考生通過考試。 ACAMS CAMS - 我們的Goldmile-Infobiz提供的產品可以100%保證你通過考試，而且還會為你提供一年的免費的更新服務。
Updated: May 28, 2022