所以Goldmile-Infobiz得到了大家的信任。Goldmile-Infobiz作為專門提供IT認證考試相關資料的提供者，一直以來都把為考生們提供最優秀的資料作為自己的目標。與其他網站相比，Goldmile-Infobiz更得大家的信任。 通過Salesforce CRT-261熱門考題 認證考試的方法有很多種，花大量時間和精力來復習Salesforce CRT-261熱門考題 認證考試相關的專業知識是一種方法，通過少量時間和金錢選擇使用Goldmile-Infobiz的針對性訓練和練習題也是一種方法。 比如CRT-261熱門考題考古題都是根據最新版的IT認證考試研發出來的。
Salesforce Service Cloud Consultant CRT-261 但是即使這個考試很難，報名參加考試的人也很多。
Goldmile-Infobiz是個為Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant熱門考題認證考試提供短期有效培訓的網站。 對于購買CRT-261 證照考試題庫產品的客戶，我們還提供一年的免費更新服務。所以，您不必擔心，Salesforce CRT-261 證照考試學習指南不僅讓您更準確的了解考試的出題點，還能讓您更有范圍的學習相關知識，高效率的通過CRT-261 證照考試考試。
我們的Salesforce CRT-261熱門考題 模擬測試題及答案和真實考試的題目及答案有95%的相似性，通過Goldmile-Infobiz提供的測試題你可以100%通過考試。如果你沒有通過考試，Goldmile-Infobiz會全額退款給你。你也可以先在網上免費下載Goldmile-Infobiz提供的部分關於Salesforce CRT-261熱門考題 認證考試的練習題和答案作為嘗試，在你瞭解了我們的可靠性後，快將我們Goldmile-Infobiz提供的產品加入您的購物車吧。
通過Salesforce Salesforce CRT-261熱門考題認證考試可以給你帶來很多改變。
我們Goldmile-Infobiz Salesforce的CRT-261熱門考題的考試考古題是經過實踐檢驗的，我們可以提供基於廣泛的研究和現實世界的經驗，我們Goldmile-Infobiz擁有超過計畫0年的IT認證經驗，CRT-261熱門考題考試培訓，包括問題和答案。在互聯網上，你可以找到各種培訓工具，準備自己的CRT-261熱門考題考試認證，Goldmile-Infobiz的CRT-261熱門考題考試試題及答案是最好的培訓資料，我們提供了最全面的驗證問題及答案，讓你得到一年的免費更新期。
要想一次性通過Salesforce CRT-261熱門考題 認證考試您必須得有一個好的準備和一個完整的知識結構。Goldmile-Infobiz為你提供的資源正好可以完全滿足你的需求。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
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Updated: May 28, 2022