Goldmile-Infobiz Salesforce的CRT-261題庫資料的考試資料是特別設計，它是一項由專業的IT精英團隊專門為你們量身打造的考題資料，針對性特別強。通過了認證你在IT行業將體現國際價值。有許多轉儲和培訓材料的供應商，將保證你通過 Salesforce的CRT-261題庫資料的考試使用他們的產品，而Goldmile-Infobiz與所有的網站相比，這已經成為歷史了，我們用事實說話，讓見證奇跡的時刻來證明我們所說的每一句話。 如果你選擇了Goldmile-Infobiz提供的測試練習題和答案，我們會給你提供一年的免費線上更新服務。Goldmile-Infobiz可以100%保證你通過考試，如果你的考試未通過，我們將全額退款給你。 如果你想在IT行業更上一層樓，選擇我們Goldmile-Infobiz那就更對了，我們的培訓資料可以幫助你通過所有有關IT認證的，而且價格很便宜，我們賣的是適合，不要不相信，看到了你就知道。
Salesforce Service Cloud Consultant CRT-261 準備考試的時候學習與考試相關的知識是很有必要的。
你是大智大勇的人嗎？如果你的IT認證考試沒有做好考前準備，你還處之泰然嗎？當然，因為你有 Goldmile-Infobiz Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant題庫資料考試培訓資料在手上，任何考試困難都不會將你打到。 覺得不可思議嗎？但是，這是真的。只要你用，Goldmile-Infobiz就可以讓你看到奇跡的發生。
那麼，快來參加Salesforce的CRT-261題庫資料考試吧。這個考試可以幫助你實現你自己的願望。對通過這個考試沒有信心也沒關係。
當你選擇Salesforce CRT-261題庫資料考試時有沒有選擇相關的考試課程？
我們都很清楚 Salesforce CRT-261題庫資料 認證考試在IT行業中的地位是駐足輕重的地位，但關鍵的問題是能夠拿到Salesforce CRT-261題庫資料的認證證書不是那麼簡單的。我們很清楚地知道網上缺乏有高品質的準確性高的相關考試資料。Goldmile-Infobiz的考試練習題和答案可以為一切參加IT行業相關認證考試的人提供一切所急需的資料。它能時時刻刻地提供你們想要的資料，購買我們所有的資料能保證你通過你的第一次Salesforce CRT-261題庫資料認證考試。
選擇使用Goldmile-Infobiz提供的產品，你踏上了IT行業巔峰的第一步，離你的夢想更近了一步。Goldmile-Infobiz為你提供的測試資料不僅能幫你通過Salesforce CRT-261題庫資料認證考試和鞏固你的專業知識，而且還能給你你提供一年的免費更新服務。
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Goldmile-Infobiz能夠幫你簡單地通過Salesforce Cisco 700-242認證考試。 通過Goldmile-Infobiz你可以獲得最新的關於Salesforce HP HPE0-J68-KR 認證考試的練習題和答案。 Salesforce Salesforce MCE-Admn-201考試軟體是Goldmile-Infobiz研究過去的真實的考題開發出來的。 在如今時間那麼寶貴的社會裏，我建議您來選擇Goldmile-Infobiz為您提供的短期培訓，你可以花少量的時間和金錢就可以通過您第一次參加的Salesforce AGRC ICCGO 認證考試。 Juniper JN0-232 - 在這個競爭激烈的IT行業中，擁有一些認證證書是可以幫助你步步高升的。
Updated: May 28, 2022