你是否正在為通過Salesforce Service-Cloud-Consultant考試備考經驗認證考試而奮鬥？想早點實現通過Salesforce Service-Cloud-Consultant考試備考經驗認證考試的目標嗎？你可以選擇我們的Goldmile-Infobiz為你提供的培訓資料。如果你選擇了Goldmile-Infobiz，通過Salesforce Service-Cloud-Consultant考試備考經驗認證考試不再是一個夢想。 因為就算你沒有通過Salesforce的Service-Cloud-Consultant考試備考經驗考試認證，你可以找一個快捷又方便省時又不費力的培訓工具，來幫助你通過Salesforce的Service-Cloud-Consultant考試備考經驗考試認證，Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考試備考經驗考試培訓資料就是個很不錯的黃金培訓資料，它可以幫助你順利通過考試，保證100%通過，而且價格很合理，保證你利用了它會受益匪淺，所以說永遠不要說自己已經盡力了，不放棄下一秒就是希望，趕緊抓住你的希望吧，就在Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考試備考經驗考試培訓資料裏。永遠不要說你已經盡力了。 Goldmile-Infobiz提供的培訓材料包括Salesforce Service-Cloud-Consultant考試備考經驗 認證考試的類比測試軟體和相關類比試題，練習題和答案。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 比賽是這樣，同樣考試也是這樣的。
Salesforce Service Cloud Consultant Service-Cloud-Consultant考試備考經驗 - Salesforce Certified Service cloud consultant 利用它你可以很輕鬆地通過考試。 但是，和考試的重要性一樣，這個考試也是非常難的。要通过考试是有些难，但是不用担心。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
Microsoft AZ-700 - 我們都知道，在互聯網普及的時代，需要什麼資訊那是非常簡單的事情，不過缺乏的是品質及適用性的問題。 但是通過最新的Salesforce Cloud Security Alliance CCSK認證考試并不簡單，並不是僅僅依靠與Cloud Security Alliance CCSK考試相關的書籍就可以辦到的。 Amazon SCS-C02-KR - 在真實的生命裏，每樁偉業都有信心開始，並由信心跨出第一步。 ACAMS CAMS-CN - 使用Goldmile-Infobiz你可以很快獲得你想要的證書。 這些都是很重要的考試，你想參加哪一個呢？我們在這裏說一下Microsoft MD-102認證考試。
Updated: May 28, 2022