Service-Cloud-Consultant題庫資訊,Salesforce Service-Cloud-Consultant證照指南 & Salesforce Certified Service-Cloud-Consultant - Goldmile-Infobiz

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Salesforce Service Cloud Consultant Service-Cloud-Consultant 相信你對我們的產品會很滿意的。

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所以,Goldmile-Infobiz的Service-Cloud-Consultant題庫資訊考古題吧。你現在十分需要與Service-Cloud-Consultant題庫資訊認證考試相關的歷年考試問題集和考試參考書吧?每天忙於工作,你肯定沒有足夠的時間準備考試吧。所以,你很有必要選擇一個高效率的考試參考資料。

你參加過哪一個考試呢?比如Salesforce Service-Cloud-Consultant題庫資訊等很多種考試。

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想參加Service-Cloud-Consultant題庫資訊認證考試嗎?想取得Service-Cloud-Consultant題庫資訊認證資格嗎?沒有充分準備考試的時間的你應該怎麼通過考試呢?其實也並不是沒有辦法,即使只有很短的準備考試的時間你也可以輕鬆通過考試。那麼怎麼才能做到呢?方法其實很簡單,那就是使用Goldmile-Infobiz的Service-Cloud-Consultant題庫資訊考古題來準備考試。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 4
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

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Updated: May 28, 2022