隨著Service-Cloud-Consultant考試證照考試的變化，Goldmile-Infobiz已經跟新了考試問題和答案，包括一些新增的問題，通過使用更新版本的Salesforce Service-Cloud-Consultant考試證照考古題，您可以輕松快速的通過考試，還節約寶貴的時間。獲得Service-Cloud-Consultant考試證照認證之后，您的職業生涯也將開始新的輝煌時期。購買我們的Salesforce Service-Cloud-Consultant考試證照題庫資料可以保證考生一次性通過考試，這是值得大家信賴的題庫網站，可以幫大家減少考試成本，節約時間，是上班族需要獲取Service-Cloud-Consultant考試證照認證的最佳選擇。 我們Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考試證照考試認證資料是全球所有網站不能夠媲美的，當然這不僅僅是品質的問題，我們的品質肯定是沒得說，更重要的是我們Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考試證照考試認證資料適合所有的IT考試認證，它的使用性達到各個IT領域，所以我們Goldmile-Infobiz網站得到很多考生的關注，他們相信我們，依賴我們，這也是我們Goldmile-Infobiz網站所擁有的實力所體現之處，我們的考試培訓資料能讓你買了之後不得不向你的朋友推薦，並讚不絕口，因為它真的對你們有很大的幫助。 你也會很快很順利的通過Salesforce Service-Cloud-Consultant考試證照的認證考試。
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有很多網站提供資訊Salesforce的Service-Cloud-Consultant考試證照考試，為你提供 Salesforce的Service-Cloud-Consultant考試證照考試認證和其他的培訓資料，Goldmile-Infobiz是唯一的網站，為你提供優質的Salesforce的Service-Cloud-Consultant考試證照考試認證資料，在Goldmile-Infobiz指導和幫助下，你完全可以通過你的第一次Salesforce的Service-Cloud-Consultant考試證照考試，我們Goldmile-Infobiz提供的試題及答案是由現代和充滿活力的資訊技術專家利用他們的豐富的知識和不斷積累的經驗，為你的未來在IT行業更上一層樓。
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最新版的Salesforce Service-Cloud-Consultant考試證照題庫能幫助你通過考試，獲得證書，實現夢想，它被眾多考生實踐并證明，Service-Cloud-Consultant考試證照是最好的IT認證學習資料。在哪里可以找到最新的Service-Cloud-Consultant考試證照題庫問題以方便通過考試？Goldmile-Infobiz已經發布了最新的Salesforce Service-Cloud-Consultant考試證照考題，包括考試練習題和答案，是你不二的選擇。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 5
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
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Updated: May 28, 2022