對IT職員來說，沒有取得這個資格那麼會對工作帶來不好的影響。這個考試的認證資格可以給你的工作帶來很多有益的幫助，也可以幫助你晉升。總之這是一個可以給你的職業生涯帶來重大影響的考試。 Salesforce Service-Cloud-Consultant題庫更新資訊 是個能對生活有改變的認證考試。拿到Salesforce Service-Cloud-Consultant題庫更新資訊 認證證書的IT人士肯定比沒有拿人員工資高，職位上升空間也很大，在IT行業中職業發展前景也更廣。 您是否在尋找可靠的學習資料來準備即將來的Service-Cloud-Consultant題庫更新資訊考試？如果是的話，您可以嘗試Goldmile-Infobiz的產品和服務。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
我們還承諾，對于使用我們Salesforce Analytics-Con-301考古題失敗的考生，將提供100%無條件退款。 一旦您通過考試，您將獲得不錯的工作機會，所以，選擇Nutanix NCP-MCI-6.10題庫就是選擇成功，我們將保證您百分之百通過考試。 Huawei H25-621_V1.0 - 我們Goldmile-Infobiz提供的培訓工具包含我們的IT專家團隊研究出來的備考心得和相關的考試材料。 無論您需要尋找什么樣子的Salesforce Ping Identity PAP-001考古題我們都可以提供，借助我們的Ping Identity PAP-001學習資料，您不必浪費時間去閱讀更多的參考書，只需花費20 – 30小時掌握我們的Salesforce Ping Identity PAP-001題庫問題和答案，就可以順利通過考試。 可以保證你第一次參加Salesforce Huawei H14-711_V1.0的認證考試就以高分順利通過。
Updated: May 28, 2022