Goldmile-Infobiz是一個為參加IT認證考試的考生提供IT認證考試培訓工具的網站。Goldmile-Infobiz提供的培訓工具很有針對性，可以幫他們節約大量寶貴的時間和精力。我們的練習題及答案和真實的考試題目很接近。 如果你使用了Goldmile-Infobiz的培訓工具，你可以100%通過你的第一次參加的Salesforce CRT-261在線題庫認證考試。Goldmile-Infobiz的專家團隊利用他們的經驗和知識終於研究出了關於Salesforce CRT-261在線題庫 認證考試的培訓資料。 親愛的廣大考生，你有沒有想過參與任何Salesforce的CRT-261在線題庫考試的培訓課程嗎？其實你可以採取措施一次通過認證，Goldmile-Infobiz Salesforce的CRT-261在線題庫考試題培訓資料是個不錯的選擇，本站虛擬的網路集訓和使用課程包涵大量你們需要的考題集，完全可以讓你們順利通過認證。
Salesforce Service Cloud Consultant CRT-261 用最放鬆的心態面對一切艱難。
想參加Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant在線題庫認證考試嗎？你正在因為考試很難而發愁嗎？想報名參加考試，但是又擔心通過不了。 購買我們Goldmile-Infobiz Salesforce的CRT-261 信息資訊考試認證的練習題及答案，你將完成你人生中最重要的考前準備問題，你將得到最高品質的培訓資料，今天購買我們的產品，是你為自己打開了新的大門，也是為了更美好的未來，也使你付出最小努力，獲得最大的成功。
確實，這是一個困難的考試，但是這也並不是說不能 取得高分輕鬆通過考試。那麼，還不知道通過考試的捷徑的你，想知道技巧嗎？我現在告訴你，那就是Goldmile-Infobiz的CRT-261在線題庫考古題。CRT-261在線題庫認證考試是現今很受歡迎的考試。
Salesforce CRT-261在線題庫 - 從而打開你職業生涯的新的大門。
Goldmile-Infobiz為考生提供真正有效的考試學習資料，充分利用我們的Salesforce CRT-261在線題庫題庫問題和答案，可以節約您的時間和金錢。考生需要深入了解學習我們的CRT-261在線題庫考古題，為獲得認證奠定堅實的基礎，您會發現這是真實有效的，全球的IT人員都在使用我們的CRT-261在線題庫題庫資料。快來購買CRT-261在線題庫考古題吧！如果您想要真正的考試模擬，那就選擇我們的CRT-261在線題庫題庫在線測試引擎版本，支持多個設備安裝，還支持離線使用。
不管你參加IT認證的哪個考試，Goldmile-Infobiz的參考資料都可以給你很大的幫助。因為Goldmile-Infobiz的考試考古題包含實際考試中可能出現的所有問題，並且可以給你詳細的解析讓你很好地理解考試試題。
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
快登錄Goldmile-Infobiz網站吧！這里有大量的學習資料試題和答案，是滿足嚴格質量標準的考試題庫，涵蓋所有的Salesforce Esri EUNA_2024考試知識點。 最近Salesforce的Huawei H19-489_V1.0認證考試很受歡迎，想參加嗎？ Salesforce Salesforce Analytics-Admn-201是其中的重要認證考試之一。 Huawei H25-532_V1.0 - 它可以避免你為考試浪費過多的時間和精力，助你輕鬆高效的通過考試。 現在你還可以嘗試在Goldmile-Infobiz的網站上免費下載我們您提供的Salesforce F5 F5CAB1 認證考試的測試軟體和部分練習題和答案來。
Updated: May 28, 2022