Goldmile-Infobiz提供的產品品質是非常好的，而且更新的速度也是最快的。如果你購買了我們提供的Salesforce CRT-261證照信息認證考試相關的培訓資料，你是可以成功地通過Salesforce CRT-261證照信息認證考試。 因此Salesforce CRT-261證照信息 認證考試也是一項很受歡迎的IT認證考試。Salesforce CRT-261證照信息 認證證書對在IT行業中的你工作是很有幫助的，對你的職位和工資有很大提升，讓你的生活更有保障。 Goldmile-Infobiz能夠幫你100%通過Salesforce CRT-261證照信息 認證考試，如果你不小心沒有通過Salesforce CRT-261證照信息 認證考試，我們保證會全額退款。
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Salesforce CRT-261證照信息 - 還會讓你又一個美好的前程。
如果你要參加Salesforce的CRT-261證照信息認定考試，Goldmile-Infobiz的CRT-261證照信息考古題是你最好的準備工具。這個資料可以幫助你輕鬆地通過考試。這是一個評價很高的資料，有了它，你就不用再擔心你的考試了。因為這個考古題可以解決你在準備考試時遇到的一切難題。在購買Goldmile-Infobiz的CRT-261證照信息考古題之前，你還可以下載免費的考古題樣本作為試用。這樣你就可以自己判斷這個資料是不是適合自己。
Goldmile-Infobiz Salesforce的CRT-261證照信息考試培訓資料可以幫助考生節省大量的時間和精力，考生也可以用多餘的時間和盡力來賺去更多的金錢。我們Goldmile-Infobiz網站是在盡最大的努力為廣大考生提供最好最便捷的服務。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022