我們Goldmile-Infobiz Salesforce的CRT-261認證資料考試認證培訓資料，仿真度特別高，你可以在真實的考試中遇到一樣的題，這只能說明我們的IT精英團隊的能力實在是高。現在很多IT人員雄心勃勃，為了使自己的配置檔相容市場需求，通過這些熱門IT認證來實現自己的理想，在 Salesforce的CRT-261認證資料考試中取得優異的成績。Goldmile-Infobiz Salesforce的CRT-261認證資料考試認證培訓資料能幫助你實現你的理想，它擁有眾多考生實踐的證明，有了Goldmile-Infobiz Salesforce的CRT-261認證資料考試認證培訓資料，夢想之門將為你打開。 將Goldmile-Infobiz的產品加入購物車吧！你將以100%的信心去參加考試，一次性通過Salesforce CRT-261認證資料 認證考試，你將不會後悔你的選擇的。 今天我告訴你一個成功的捷徑，就是通過Salesforce的CRT-261認證資料考試認證，有了這個認證，你就可以過著過著高級白領的生活了，成為一個實力派的IT專業人士，得到別人的敬重。
Salesforce Service Cloud Consultant CRT-261 我相信你對我們的產品將會很有信心。
Goldmile-Infobiz的CRT-261 - Certification Preparation for Service Cloud Consultant認證資料考古題絕對是你準備考試並提高自己技能的最好的選擇。 我們Goldmile-Infobiz網站完全具備資源和Salesforce的CRT-261 考試心得考試的問題，它也包含了 Salesforce的CRT-261 考試心得考試的實踐檢驗，測試轉儲，它可以幫助候選人為準備考試、通過考試的，為你的訓練提出了許多方便,你可以下載部分試用考題及答案作為嘗試，Goldmile-Infobiz Salesforce的CRT-261 考試心得考試時間內沒有絕對的方式來傳遞，Goldmile-Infobiz提供真實、全面的考試試題及答案，隨著我們獨家線上的Salesforce的CRT-261 考試心得考試培訓資料，你會很容易的通過Salesforce的CRT-261 考試心得考試，本站保證通過率100%
Goldmile-Infobiz是一个为考生们提供IT认证考试的考古題并能很好地帮助大家的网站。Goldmile-Infobiz通過活用前輩們的經驗將歷年的考試資料編輯起來，製作出了最好的CRT-261認證資料考古題。考古題裏的資料包含了實際考試中的所有的問題，可以保證你一次就成功。
Salesforce CRT-261認證資料 - 趕快試一下吧。
還在為怎樣才能順利通過Salesforce CRT-261認證資料 認證考試而苦惱嗎？還在苦苦等待Salesforce CRT-261認證資料 認證考試的最新資料嗎？Goldmile-Infobiz研究出了最新的Salesforce CRT-261認證資料 認證考試相關資料。想通過Salesforce CRT-261認證資料 認證考試考試嗎？快將Goldmile-Infobiz的Salesforce CRT-261認證資料認證考試的最新練習題及答案加入你的購物車吧！Goldmile-Infobiz已經在網站上為你免費提供部分Salesforce CRT-261認證資料 認證考試的練習題和答案，你可以免費下載作為嘗試。相信你對我們的產品會很滿意的。利用它你可以很輕鬆地通過考試。我們承諾，如果你使用了Goldmile-Infobiz的最新的Salesforce CRT-261認證資料 認證考試練習題和答案卻考試失敗，Goldmile-Infobiz將會全額退款給你。
作為被廣泛認證的考試，Salesforce的考試越來越受大家的歡迎。其中，CRT-261認證資料認證考試就是最重要的一個考試。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
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Updated: May 28, 2022