Salesforce的CRT-261證照資訊考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Salesforce的CRT-261證照資訊考試認證來提高自己的知識，然後在各個領域突破。而Goldmile-Infobiz Salesforce的CRT-261證照資訊考試認證試題及答案正是他們所需要的，因為想要通過這項測試並不容易的，選擇適當的捷徑只是為了保證成功，Goldmile-Infobiz正是為了你們的成功而存在的，選擇Goldmile-Infobiz等於選擇成功，我們Goldmile-Infobiz提供的試題及答案是Goldmile-Infobiz的IT精英通過研究與實踐而得到的，擁有了超過計畫10年的IT認證經驗。 如果想顺利通过IT考试，Goldmile-Infobiz是你不二的选择。Goldmile-Infobiz提供的資料是Goldmile-Infobiz擁有超過10年經驗的IT精英通過研究與實踐而得到的。 當我們第一次開始提供Salesforce的CRT-261證照資訊考試的問題及答案和考試模擬器，我們做夢也沒有想到，我們將做出的聲譽，我們現在要做的是我們難以置信的擔保形式，Goldmile-Infobiz的擔保，你會把你的Salesforce的CRT-261證照資訊考試用來嘗試我們Salesforce的CRT-261證照資訊培訓產品之一，這是正確的，合格率100%，我們能保證你的結果。
Salesforce Service Cloud Consultant CRT-261 如果你還是不相信，馬上親身體驗一下吧。
Salesforce Service Cloud Consultant CRT-261證照資訊 - Certification Preparation for Service Cloud Consultant 古人曾說：故天將大任於斯人也，必先苦其心志，勞其筋骨，餓其體膚，空乏其身。 期待成為擁有最新 CRT-261 題庫資源認證的專業人士嗎？想減少您的認證成本嗎？想通過最新 CRT-261 題庫資源考試嗎？如果你回答“是”，那趕緊來參加考試吧，我們為您提供涵蓋真實測試的題目和答案的試題。Salesforce的最新 CRT-261 題庫資源考古題覆蓋率高，可以順利通過認證考試，從而獲得證書。
Goldmile-Infobiz是一家專業的網站，它給每位元考生提供優質的服務，包括售前服務和售後服務兩種，如果你需要我們Goldmile-Infobiz Salesforce的CRT-261證照資訊考試培訓資料，你可以先使用我們的免費試用的部分考題及答案，看看適不適合你，這樣你可以親自檢查了我們Goldmile-Infobiz Salesforce的CRT-261證照資訊考試培訓資料的品質，再決定購買使用。假如你很不幸的沒通過，我們將退還你購買的全部費用，並提供一年的免費更新，直到你通過為止。
Salesforce CRT-261證照資訊 - 這是你輕鬆通過考試的最好的方法。
我們Goldmile-Infobiz有龐大的IT精英團隊，會準確的迅速的為您提供Salesforce CRT-261證照資訊认证考試材料，也會及時的為Salesforce CRT-261證照資訊認證考試相關考試練習題和答案提供更新及裝訂，而且我們Goldmile-Infobiz也在很多認證行業中得到了很高的聲譽。雖然通過Salesforce CRT-261證照資訊認證考試的機率很小，但Goldmile-Infobiz的可靠性可以保證你能通過這個機率小的考試。
只要你支付了你想要的考古題，那麼你馬上就可以得到它。Goldmile-Infobiz網站有你最需要的，也是最適合你的考試資料。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Appian ACD201 - Goldmile-Infobiz可以為你提供捷徑，給你節約好多時間和精力換。 Microsoft SC-100-KR題庫可以在您考前模擬真實的考試環境，也是最有效的考古題。 IIA IIA-CIA-Part3 - Goldmile-Infobiz針對不同的考生有不同的培訓方法和不同的培訓課程。 PMI CAPM - 我們的IT精英團隊的力量會讓你難以置信。 SAP C_ARCON_2508 - 有些使用我們類比測試軟體已經通過相關IT認證考試的人成為了Goldmile-Infobiz的回頭客。
Updated: May 28, 2022