我們Goldmile-Infobiz的Salesforce的CRT-261題庫更新考試培訓資料是以PDF和軟體格式提供，它包含Goldmile-Infobiz的Salesforce的CRT-261題庫更新考試的試題及答案，你可能會遇到真實的CRT-261題庫更新考試，這些問題堪稱完美，和可行之的有效的方法，在任何Salesforce的CRT-261題庫更新考試中獲得成功，Goldmile-Infobiz Salesforce的CRT-261題庫更新 全面涵蓋所有教學大綱及複雜問題，Goldmile-Infobiz的Salesforce的CRT-261題庫更新 考試的問題及答案是真正的考試挑戰，你必須要擦亮你的技能和思維定勢。 既然選擇了要通過Salesforce的CRT-261題庫更新認證考試，當然就得必須通過，Goldmile-Infobiz Salesforce的CRT-261題庫更新考試培訓資料是幫助通過考試的最佳選擇，也是表現你意志堅強的一種方式，Goldmile-Infobiz網站提供的培訓資料在互聯網上那是獨一無二的品質好，如果你想要通過Salesforce的CRT-261題庫更新考試認證，就購買Goldmile-Infobiz Salesforce的CRT-261題庫更新考試培訓資料。言與行的距離到底有多遠？關鍵看人心，倘使心神明淨，意志堅強，則近在咫尺，垂手可及 。 我們Goldmile-Infobiz網站是個歷史悠久的Salesforce的CRT-261題庫更新考試認證培訓資料網站。
Salesforce Service Cloud Consultant CRT-261 來吧，你將是未來最棒的IT專家。
在我們的指導和幫助下，可以首次通過您的考試，CRT-261 - Certification Preparation for Service Cloud Consultant題庫更新考古題是IT專家經過實踐測試得到的，CRT-261 - Certification Preparation for Service Cloud Consultant題庫更新考古題也能幫您在IT行業的未來達到更高的水平。 一生輾轉千萬裏，莫問成敗重幾許，得之坦然，失之淡然，與其在別人的輝煌裏仰望，不如親手點亮自己的心燈，揚帆遠航。Goldmile-Infobiz Salesforce的CRT-261 題庫分享考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的CRT-261 題庫分享考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。
現在IT行业競爭越來越激烈，通過Salesforce CRT-261題庫更新認證考試可以有效的帮助你在现在这个竞争激烈的IT行业中稳固和提升自己的地位。在我們Goldmile-Infobiz中你可以獲得關Salesforce CRT-261題庫更新認證考試的培訓工具。我們Goldmile-Infobiz的IT精英團隊會及時為你提供準確以及詳細的關Salesforce CRT-261題庫更新認證考試的培訓材料。
Salesforce CRT-261題庫更新 - 這是通過考試最快的捷徑了。
如果你還在為了通過Salesforce CRT-261題庫更新認證考試苦苦掙扎地奮鬥，此時此刻Goldmile-Infobiz可以給你排憂解難。Goldmile-Infobiz能為你提供品質好的培訓資料來幫助你考試，讓你成為一名優秀的Salesforce CRT-261題庫更新的認證會員。如果你已經決定通過Salesforce CRT-261題庫更新的認證考試來提升自己，那麼選擇我們的Goldmile-Infobiz是不會有錯的。我們的Goldmile-Infobiz能承諾，一定讓你成功地通過你第一次參加的Salesforce CRT-261題庫更新認證考試，拿到Salesforce CRT-261題庫更新認證證來提升和改變自己。
在這裏我想說的就是怎樣才能更有效率地準備CRT-261題庫更新考試，並且一次就通過考試拿到考試的認證資格。Salesforce的認證考試現在是很有人氣的考試。
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
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Updated: May 28, 2022