我們給你提供的考試練習題和答案將在你考試的時候會出現。當你選擇了我們的幫助，Goldmile-Infobiz承諾給你一份準確而全面的考試資料，而且會給你提供一年的免費更新服務。Goldmile-Infobiz的資深專家團隊研究出了針對Salesforce CRT-261題庫考試的培訓教材。 其實想要通過考試是有竅門的。如果你使用了好的工具，不僅可以節省很多的時間，還能得到輕鬆通過考試的保證。 根據過去的考試題和答案的研究，Goldmile-Infobiz提供的Salesforce CRT-261題庫練習題和真實的考試試題有緊密的相似性。
Salesforce Service Cloud Consultant CRT-261 而且，這個資料可以保證你一次通過考試。
Goldmile-Infobiz的專家團隊針對Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant題庫 認證考試研究出了最新的短期有效培訓方案，為參加Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant題庫 認證考試的考生進行20個小時左右的培訓，他們就能快速掌握很多知識和鞏固自己原有的知識，還能輕鬆通過Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant題庫 認證考試，比那些花大量的時間和精力準備考試的人輕鬆得多。 你用過Goldmile-Infobiz的CRT-261 測試引擎考古題嗎？這個考古題是最近剛更新的資料，包括了真實考試中可能出現的所有問題，保證你一次就可以通過考試。這個考古題可以讓你看到你意想不到的成果。
Salesforce CRT-261題庫 認證考試已經成為了IT行業中很熱門的一個考試，但是為了通過考試需要花很多時間和精力掌握好相關專業知識。在這個時間很寶貴的時代，時間就是金錢。Goldmile-Infobiz為Salesforce CRT-261題庫 認證考試提供的培訓方案只需要20個小時左右的時間就能幫你鞏固好相關專業知識，讓你為第一次參加的Salesforce CRT-261題庫 認證考試做好充分的準備。
Salesforce CRT-261題庫 - 這是某位獲得了認證的考生向我們說的心聲。
Goldmile-Infobiz的產品是由很多的資深IT專家利用他們的豐富的知識和經驗針對IT相關認證考試研究出來的。所以你要是參加Salesforce CRT-261題庫 認證考試並且選擇我們的Goldmile-Infobiz，Goldmile-Infobiz不僅可以保證為你提供一份覆蓋面很廣和品質很好的考試資料來讓您做好準備來面對這個非常專業的考試，而且幫你順利通過Salesforce CRT-261題庫 認證考試拿到認證證書。
我們都清楚的知道，IT行業是個新型產業，它是帶動經濟發展的鏈條之一，所以它的地位也是舉足輕重不可忽視的。IT認證又是IT行業裏競爭的手段之一，通過了認證你的各方面將會得到很好的上升，但是想要通過並非易事，所以建議你利用一下培訓工具，如果要選擇通過這項認證的培訓資源，Goldmile-Infobiz Salesforce的CRT-261題庫考試培訓資料當仁不讓，它的成功率高達100%，能夠保證你通過考試。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Huawei H13-961_V2.0 - 如果你不及格，我們會全額退款。 言行一致是成功的開始，既然你選擇通過苛刻的IT認證考試，那麼你就得付出你的行動，取得優異的成績獲得認證，Goldmile-Infobiz Salesforce的Google Associate-Cloud-Engineer考試培訓資料是通過這個考試的最佳培訓資料，有了它就猶如有了一個成功的法寶，Goldmile-Infobiz Salesforce的Google Associate-Cloud-Engineer考試培訓資料是百分百信得過的培訓資料，相信你也是百分百能通過這次考試的。 Google Associate-Cloud-Engineer - 在如今這個人才濟濟的社會，穩固自己的職位是最好的生存方法。 如何才能到達天堂，捷徑只有一個，那就是使用Goldmile-Infobiz Salesforce的HP HPE6-A87考試培訓資料。 如果你要購買我們的Salesforce的Fortinet FCSS_SDW_AR-7.4考題資料，Goldmile-Infobiz將提供最好的服務和最優質得的品質，我們的認證考試軟體已經取得了廠商和第三方的授權，並且擁有大量的IT業的專業及技術專家，根據客戶的需求，根據大綱開發出的一系列產品，以保證客戶的最大需求，Salesforce的Fortinet FCSS_SDW_AR-7.4考試認證資料具有最高的專業技術含量，可以作為相關知識的專家和學者學習和研究之用，我們提供所有的產品都有部分免費試用，在你購買之前以保證你考試的品質及適用性。
Updated: May 28, 2022