Salesforce的CRT-261學習指南是一個可以給你的職業生涯帶來重大影響的考試，而獲得CRT-261學習指南認證是作為IT職業發展的有力保證。CRT-261學習指南考古題已經幫助了成千上萬的考生獲得成功，這是一個高品質的題庫資料。我們提供給您最近更新的CRT-261學習指南題庫資料，來確保您通過認證考試，如果您一次沒有通過考試，我們將給您100%的退款保證。 如果你對Goldmile-Infobiz的關於Salesforce CRT-261學習指南 認證考試的培訓方案感興趣，你可以先在互聯網上免費下載部分關於Salesforce CRT-261學習指南 認證考試的練習題和答案作為免費嘗試。我們對選擇我們Goldmile-Infobiz產品的客戶都會提供一年的免費更新服務。 一年之內，你還享有更新你擁有題庫的權利，你就可以得到最新版的Salesforce CRT-261學習指南試題。
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利用Goldmile-Infobiz提供的資料通過Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant學習指南 認證考試是不成問題的，而且你可以以很高的分數通過考試得到相關認證。 學歷不等於實力，更不等於能力，學歷只是代表你有這個學習經歷而已，而真正的能力是在實踐中鍛煉出來的，與學歷並沒有必然聯繫。不要覺得自己能力不行，更不要懷疑自己，當你選擇了Salesforce的CRT-261 最新考證考試認證，就要努力通過，如果你擔心考不過，你可以選擇Goldmile-Infobiz Salesforce的CRT-261 最新考證考試培訓資料，不管你學歷有多高，你能力有多低，你都可以很容易的理解這個培訓資料的內容，並且可以順利的通過考試認證。
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CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
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Updated: May 28, 2022